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Indoc Privacy Policy
Last Updated: June 30, 2023
Introduction
This privacy policy explains how Indoc Systems, Inc. (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you use the Pilot website (“Pilot”) including its research data management platform features, functionality, and services (the “Services”). Personal information is any information from or about an identifiable person. Personal information is handled in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).
Personal information we collect from you
We receive personal information from you when you use the Services, including information you provide to us voluntarily and information we collect from you through the use of the Services. This information includes:
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User account information: Information you provide for the purpose of creating a user account when you register for our Services. Information collected includes your first and last name, email address, and a username chosen by you.
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Communications with us: Information you provide when you communicate with our support team, for example, to ask questions, provide feedback, or seek technical support.
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Website function: Pilot is accessed by the internet and our web servers automatically collect limited information. This information includes your internet protocol (IP) address, a unique number assigned to a device by an Internet Service Provider (ISP). IP addresses do not contain personally identifying information but, if combined with other information, could be used to identify you. Additionally, Pilot uses Cookies to provide functional Services. More information is described in our Cookies Statement below.
How we use your Personal Information
We use your personal information only for the purpose(s) for which it was collected.
We may use this information in a number of ways:
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To provide Services to you, including registering for a user account, providing the functionality of the Pilot website and data platiorm, and notifying you of changes to our policies or services.
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To communicate with you, including responding to your online support requests, communicating with you by email, or providing notices of platiorm maintenance or outages.
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To protect the integrity and security of our Services, including monitoring network traffic on our servers, detecting, and preventing fraudulent or malicious usage of the Services, and confirming your agreement to our Terms of Use. We analyze website usage data strictly for internal purposes.
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To comply with the law, if required by legal authorities.
How your Personal Information is Accessed and Shared
We do not sell, rent, exchange, or otherwise disclose any your personal information to third parties, except in the case of a malicious attack or as required by law.
Access to personal information is restricted to authorized individuals employed or contracted by us who need access to the information in order to carry out their job duties. Our employees and individuals hired under contract by us are required to abide by our Privacy Policies.
How We Protect Your Personal Information
The information we collect from you is stored in our secure servers and is protected against loss, theft, unauthorized disclosure, copying and unauthorized use or modification through the use of technical, organizational, and physical controls in accordance with our Security Policies. The information we collect from you is only stored as for as long as necessary to fulfill the purpose for which it was collected.
Links to Other Websites and Downloadable files
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External Links: Our Services may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links, we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our own site.
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Downloadable files: Our Services may contain downloadable material and while we make every effort to scan content before posting online, we cannot guarantee that downloadable material is free of viruses, spyware, or malware. You are advised to have antivirus and anti-spam software on your computer to protect your information.
Cookie Statement
Pilot uses cookies to ensure the proper functoon of our Services. By using our Services, you are accepting our use of cookies as described below.
What are Cookies?
Cookies are small pieces of anonymous text stored in your browser to ensure the web-based features work as expected. Cookies do not contain personally identifying information and do not give us access to change anything on your device. Data generated from cookies are not used to identify you and are never shared with third parties.
What type of Cookies do we use?
Our Services use only “strictly necessary” cookies to allow our Services to function correctly. Examples include:
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Access token: An encoded token that is used to mark user's identity and access to services.
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Refresh token: An encoded token that is used to refresh user's session.
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Username: Username of the current user.
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Login status: Indicates whether or not a user is logged into their user account.
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Terms of Use Notification: Indicates whether or not a user has acknowledged the applicable Terms of Use and Privacy Policy notifications.
How we manage your Cookie settings
You can set individualized preferences through your personal web browser to block cookies, but doing so may prevent the Services from functioning. For example, you can browse the website, but you will not be able to log in.
The following links provide instructions on how to change cookies settings in common browsers:
Updates to this Privacy Statements
This Privacy Statement is in effect as of the date at the top of this document. We may revise this Privacy Statement from time to time. If this affects your rights, or how we collect, use, or disclose your personal information, we will post a notice on our website.
How to Contact Us
For more information about this privacy policy, how we collect, use, or disclose your personal information, or to request access or corrections to your personal information, please contact us at:
Privacy Officer, Indoc Systems
1 Richmond Street West, Suite 401
Toronto, ON M5H 3W4 CANADA
privacy@indocsystems.com
If you have questions about our website or other Services, please contact info@indocsystems.com.
Pilot Privacy Policy - June 30, 2023 Information Classification: Public
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